Linking Facebook to CUcontent

CUcontent allows you to link your credit union Facebook account and enable one-click posting of content. If you are having trouble logging in, please use the troubleshooting steps below.

Reset Your Facebook Permissions

When your CUcontent and Facebook accounts are linked, Facebook issues an “access token”. Facebook can expire these tokens so as a first step, let’s reset everything and start from scratch.

  1. Go to any CUcontent article page.
  2. On the right side of the page (it might be at the bottom on a phone) take a look at the Facebook block. At the bottom of this area, below the green “Post to Facebook” button is some text with two possible states.
    1. If it says “Facebook logged in as [Your Name]“, please click on the green “Logout” link.
    2. If it says “Login and permissions “Manage your pages….“, then your CUcontent account is already unlinked.
  3. Log out of your Facebook account. You may be logged in to a personal Facebook account which does not have permission to post on your official Credit Union page.
    1. Go to Facebook.com in the same browser.
    2. On the top far right (if on a computer browser) click on the small arrow.
    3. In the dropdown, click on “Log Out”.
Facebook Login States

Link CUcontent to Facebook

Now that everything is reset, let’s link your accounts.

  1. Go to any CUcontent article page which you would like to post to Facebook.
  2. Click the green “Post to Facebook” button.
  3. A popup from Facebook will appear. If you don’t get a popup, check if your browser is blocking popups and allow them for cucontent.com.
    1. Please log in with the account that has posting access to your credit union page.
    2. Choose the Facebook account pages to link. You may need to click “Edit Settings” if you have previously linked to CUcontent.
    3. Make sure that only your credit union Facebook page is checked in the list of Facebook pages.
    4. Click “Next”
    5. You will be shown a list of permissions. You will need to make sure all of these options are toggled to “Yes” or the one-click Facebook posting may not work.
    6. Press “Done” and “OK” to close the popup.
  4. In the Facebook box on the right side of the article page, check that it shows the correct user account logged in and the credit union page to which content should be posted.
Required Facebook Permissions

Troubleshooting

I don't get a popup window when I try to set permissions

Some reasons why this could happen:

  1. Already logged in? If the text below the “Post to Facebook” button has a green “Logout” link, you are already logged in to Facebook. Please use the steps above to reset and start fresh.
  2. Popups Blocked: The popup which asks you for Facebook permissions was blocked by your browser’s built-in popup blocker. There is usually an indicator icon in the browser bar that will tell you it has blocked a popup. You will need to click on that and allow popups from the website so you can see the Facebook login.
  3. Popup is Hidden: The popup is working but is hidden behind your browser window. In Windows, you can hover over the browser icon in the bottom bar and it will show you a thumbnail of all the open windows. If there are any Facebook popups in there, try closing them all and pressing the post button again. It’s possible that you pressed the button multiple times and opened multiple Facebook permission windows.  Try quitting all open browser windows and start over.
I'm logged in to Facebook but the content doesn't post.

Some reasons why this could happen:

  1. Are you logged in to another Facebook account? If you are switching between Facebook personal and business accounts in another browser window or app, Facebook may be confused. Please follow the steps above to log out of all accounts and relink CUcontent.
  2. Did you set all required permissions? When you link your accounts, you must allow all the permissions listed. If you decline any of the Facebook permissions, the CUcontent integration may not work.
  3. Did you choose the correct company Facebook page? Make sure you have chosen the correct page to which content should be posted. Some companies may have multiple pages or even duplicate Facebook pages that are not being used.
  4. Is your account allowed to post to your company Facebook page? Check with your company’s Facebook page administrator to ensure you are allowed to post to the page.
  5. Does your post need to be approved by a company administrator? Some companies may have given you permission to post but the post will not show up until the administrator checks and allows it. Please ask you company’s Facebook page administrator.
I followed all the steps but can't get it to work.

If you have followed all the steps and are still having issues, try the advice that every IT administrator will suggest: Shut down your computer, restart it and try the steps again. Sometimes rebooting will solve everything.

If you are still having issues, please contact us at info@cucontent.com